Last Updated: June 1, 2024
At FieldHaven, we are committed to providing high-quality styling services and ensuring customer satisfaction. This Refund Policy outlines our procedures and conditions regarding refunds for our various services.
We understand that circumstances may arise that require you to cancel a booked service. Our refund policy is designed to be fair to both our clients and our business operations.
The eligibility for a refund depends on the type of service booked and the timing of the cancellation request. Please see the specific policies for each service type below.
The following table outlines our standard refund policy based on when a cancellation is requested:
| Cancellation Timeframe | Refund Amount |
|---|---|
| More than 48 hours before scheduled appointment | 100% refund or option to reschedule |
| 24-48 hours before scheduled appointment | 50% refund or option to reschedule with 25% rebooking fee |
| Less than 24 hours before scheduled appointment | No refund |
| No-show | No refund |
For personal styling consultations, the standard cancellation policy applies as outlined in section 2.
If you are dissatisfied with your consultation, please contact us within 48 hours of the service to discuss your concerns. We may offer a partial refund or a follow-up session at our discretion, based on the specific circumstances.
For wardrobe consultation services, the standard cancellation policy applies as outlined in section 2.
Due to the personalized nature of these services, once a wardrobe consultation has been conducted, no refunds will be provided unless there was a clear failure on our part to deliver the agreed-upon service.
For shopping assistance services, the standard cancellation policy applies as outlined in section 2.
Please note that while we provide professional guidance during shopping services, we cannot guarantee that you will find items to purchase. No refunds will be provided based on the availability or selection of merchandise at retail locations.
Due to the advance planning required for event styling, the following special conditions apply:
Any purchased items or third-party services that have already been secured on your behalf are non-refundable.
For corporate styling workshops, the following cancellation policy applies:
For service packages, the following special conditions apply:
Gift certificates are non-refundable but are transferable to another person. Gift certificates are valid for 12 months from the date of purchase.
We understand that exceptional circumstances beyond your control may arise. In cases of serious illness, bereavement, or other significant emergencies, we may consider exceptions to our standard policy. Please contact us as soon as possible with supporting documentation if applicable.
FieldHaven reserves the right to cancel or reschedule appointments due to unforeseen circumstances, illness of the stylist, or emergencies. In such cases, we will provide as much notice as possible and offer a full refund or the option to reschedule at no additional cost.
To request a refund, please contact us through one of the following methods:
Please include the following information in your refund request:
We will respond to your refund request within 3 business days.
If your refund is approved, we will process it within 5-10 business days. Refunds will be issued using the original method of payment unless otherwise agreed.
Please note:
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. We will notify clients of any significant changes by email or by posting a notice on our website.
The refund policy that was in effect at the time of your booking will apply to your transaction.
If you have any questions about our refund policy, please contact us at:
FieldHaven
Flat 93p Isla Neck, Oliviamouth, PO6 4FH
Email: [email protected]
Phone: +447069504166